Return and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within [insert number of days, e.g., 30 days] of the purchase date for a refund or exchange, subject to the following terms:
- Eligibility for Returns:
- Items must be in their original condition (unused and unwashed) and include all original packaging and tags.
- Certain products, such as custom or personalized items, are not eligible for return or refund unless they arrive damaged or defective.
- Return Process:
- To initiate a return, please contact us at [your email address or customer service contact] with your order number and reason for the return.
- We will provide you with a return authorization and instructions for sending the product back.
- Customers are responsible for return shipping costs unless the item is defective or an incorrect product was shipped.
- Refunds:
- Once we receive your return and inspect the item, we will notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 5-10 business days].
- Original shipping charges are non-refundable unless the return is due to an error on our part (such as sending the wrong or defective item).
- Exchanges:
- If you would like to exchange an item for a different size or color, please contact us at [your email address or customer service contact].
- Exchanges are subject to availability. If the item is no longer available, a refund will be issued.
- Non-Returnable Items:
- Custom or personalized items
- Clearance or final sale items
- Digital products (if applicable)
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within [insert number of days, e.g., 7 days] of receipt, and we will work with you to resolve the issue, including offering a replacement or refund.