Return and Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of the purchase date for a refund or exchange, subject to the following terms:
- Eligibility for Returns:
- Items must be in their original condition (unused and unwashed) and include all original packaging and tags.
- Certain products, such as custom or personalized items, are not eligible for return or refund unless they arrive damaged or defective.
- Return Process:
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- We will provide you with a return authorization and instructions for sending the product back.
- Customers are responsible for return shipping costs unless the item is defective or an incorrect product was shipped.
- Refunds:
- Once we receive your return and inspect the item, we will notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
- Original shipping charges are non-refundable unless the return is due to an error on our part (such as sending the wrong or defective item).
- Exchanges:
- If you would like to exchange an item for a different size or color, please contact us at [email protected].
- Exchanges are subject to availability. If the item is no longer available, a refund will be issued.
- Non-Returnable Items:
- Custom or personalized items
- Clearance or final sale items
- Digital products (if applicable)
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 30 days of receipt, and we will work with you to resolve the issue, including offering a replacement or refund.